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Privacy policy

Louis Vuitton Australia Pty Ltd<br>Privacy Policy

This Privacy Policy applies to the activities of Louis Vuitton Australia Pty Ltd. (“LVA”) ABN 41 005 918 678. LVA takes the privacy of the information about customers of Louis Vuitton and users of the louisvuitton.com website (the “Site”) very seriously. By providing your personal information (eg name, address, telephone number and email address) (“Personal Information”) to our representatives through our stores, our Customer Department or the Site, you signify your acceptance of this Privacy Policy. Please read the following policy to understand how we will treat your Personal Information.

1. Your Personal Information is important

We recognize that your privacy is very important and LVA is committed to protect your privacy. We will not collect and use your Personal Information as set out below unless you provide your Personal Information to us voluntarily. We will also comply with the requirements of the Australian privacy legislation.

2. Children Privacy

We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 15. If you are under the age of 15, you should use the Site only with the involvement of a parent or guardian and should not submit any Personal Information to us.

3. Collecting Your Personal Information

We request the Personal Information from you when you: - register your Personal Information for the purpose of creating an account in our website or requesting for our Newsletters; - participate in a promotion or other website feature; - request a catalog; - request to receive any marketing, promotional or other types of communications; - purchase through our store; - make enquiries or comments through our Customer Department. <ul> </ul>

4. Using Your Personal Information

LVA does not routinely disclose Personal Information and except as otherwise set out in this Privacy Policy will not use or disclose any information about you without your consent, unless it is to be used for the following purposes: - to improve our understanding of your interests, concerns and preferences - to provide you with further information about our new products, events, changes to our website, service updates, special offers and promotions; - to record statistical data for marketing analysis - to communicate with you about your purchase, account information, or customer service needs; and/or - to better respond to your customer service inquiries or provide you with a service which you have requested. We may contact you at the email address which you provide to us for the purposes listed above. If you would rather not receive these e-mails, simply follow the unsubscribe instructions on the e-mail that you have received or by email to contact_au@louisvuitton.com or by contacting the Privacy Officer using the contact details in section 14 below.

5. Sharing Your Personal Information

For the purposes mentioned above and for reporting purposes, your Personal Information may be shared with our group companies either in Australia or overseas for the purposes. Also, in order to operate the website or deliver a service, your Personal Information may also be shared with service providers, suppliers and other third parties or non-LVA group companies either in Australia or overseas. We will provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your Personal Information. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for unauthorised purposes. We may share your Personal Information with our legally affiliated entities. If LVA is merged, or in the event of a transfer of our assets, Site or operations, LVA may disclose or transfer your Personal Information in connection with such transaction. LVA may also disclose your Personal Information where we believe it necessary to implement our terms of service or to protect the rights, property or personal safety of another LVA customer, any member of the public or LVA. Please note also that LVA may use overseas facilities to process or back up its information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy. Other than as otherwise set out in this Privacy Policy.LVA will disclose specific information without your permission only when required by law, or in good faith believe that such action is necessary to investigate or protect against suspected criminal activities to our customers, visitors, associates, or property (including this Site), or to others.

6. Accessing, Modifying or Deleting Your Personal Information

If you wish to access or modify your Personal Information from our database, please send your request by email to contact_au@louisvuitton.com or in writing to the attention of the Privacy Officer, Level 14, 135 King Street, Sydney NSW 2000, Australia. We will make reasonable efforts to service your request in a timely manner.

7. Opt-Out

If you choose not to receive any newsletters or promotional or marketing correspondence etc. from us, please send your request by email to contact_au@louisvuitton.com or in writing to the attention of the Privacy Officer, Level 14, 135 King Street, Sydney NSW 2000, Australia. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. We will make reasonable efforts to service your request in a timely manner. Subject to Clause 11, your election not to receive newsletters or promotional and marketing correspondence from us will not (a) preclude us from corresponding with you by email or otherwise, regarding your existing or past relationship with us, (b) preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your Personal Information in the course of maintaining and improving our database and the Site; or (c) preclude us from using your Personal Information otherwise in accordance with this Privacy Policy.

8. Protecting Your Personal Information

We will endeavour to take all reasonable steps to ensure your Personal Information is kept confidential and secure, and to take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. For users of the Site, however, please note that due to the open nature of the Internet, we cannot guarantee that any of your Personal Information stored in our servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks. We will not rent, trade, distribute or sell any Personal Information that you give us to any third party unless we receive your prior consent.

9. Cookies

For users of the Site, please note that LVA may deposit “cookies” in your computer in order to identify you. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on the computer’s hard drive and are used by web-sites to simulate a continuous connection to the site. Security measures have been employed to prevent unauthorized access to visitor data. However, visitors acknowledge that LVA does not control the transfer of data over telecommunication facilities including the Internet. Therefore, LVA will not be responsible for any breach of security or the unauthorized disclosure or use of any such data on the Internet. You may configure your browser to reject cookies. This may mean you may not be able to take full advantage of the services on the website.

10. Registration Information

Our Site contains areas where you can submit information to us (such as our registration service), and we also have features (such as cookies and performance tracking technology) that automatically collect information from the visitors to our Site. During the registration process, you must provide us with a password, your name, address and a valid email address. It is your responsibility to keep your password strictly confidential.

11. Access and amendment to the information we have about you

If any time you wish to change Personal Information that is inaccurate or out of date, or you want to know exactly what Personal Information we hold about you, please contact us using the contact details in section 14 below. If you wish to have your Personal Information deleted, please let us know in the same manner as referred to above and we will take reasonable steps to delete it unless we need to keep it for legal reasons.

12. Employee Information

Employee records are not generally subject to the Privacy Act 1988 and therefore this Privacy Policy does not apply to the handling of information about employees by LVA. For information about our practices relating to employee information please contact us directly.

13. Changes to this Privacy Policy

Our privacy practices will be continuously assessed against new technologies, business practices and our customers’ needs. As we update and diversify our services, our Privacy Policy may evolve. LVA reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. Please check this page or send your request in writing to the attention of the Privacy Officer, Level 14, 135 King Street, Sydney NSW 2000, Australia for updates on our Privacy Policy periodically.

14. Problems, queries or complaints

If you have any queries relating to our Privacy Policy, or if you have any problems or complaints, please send your request by email to contact_au@louisvuitton.com or in writing to the attention of the Privacy Officer, Level 14, 135 King Street, Sydney NSW 2000, Australia.

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